- Where can I put in multiple POP3/IMAP accounts?
The commercial version (InScribe) has multiple mail receive accounts, the freeware version (i.Scribe) doesn't. If you want that feature then you have to support the software and buy it.
- When you say "Scribe" which program do you mean, "i.Scribe"
I mean both, either or. It's just easier to refer to the both of them by the common part of the name.
- Any time I try to send a messsage, I get an error that says
something like "550 relaying denied", or "550 we do not relay, sorry".
Your ISP's mail server will only send mail from senders it accepts as local to itself, and it's not accepting you as local. A mail server can determin how "local" you are either by the email address you specify in the From: field or by the IP address your connecting from. Generally this error message appears when you specify an external From: address in the outgoing email. e.g.
Server: mail.my-isp.comThe other common reason is connecting to your mail server from another network outside the ISP's domain. Occasionally this error is caused by a mis-configuration of the mail server itself, and you should contact your ISP's admin staff if you believe the first 2 reasons given above don't apply to you.
Note: 'Relaying' is used by spammers to get someone else to send their spam. Thus most mail servers now days are configured to prevent relaying mail.
- Can I set up Norton Anti-Virus to check attachments?
Yes, there are help pages on Norton's site explaining how to do this:
- All the images in the HTML don't work?
For Scribe to load PNG and JPEG images you will have to install the support libraries. That will enable Scribe to load images attached to the actual email. For externally linked images enable the "Automatically load images in HTML" option in the appearence tab in the "Reading Email" section. Also make sure that if you are behind a firewall that you set the "Http Proxy" setting in the connection tab as well. That said let me state that loading external images in HTML will tell spammers your email address is read by a human, and probably mean you get more spam. Your choice, but you can understand why it's off by default.
- When I delete a message from the /Sent folder it disappears instead of
going to the trash?
We had a big discussion over email and the forums about that and the user community decided they wanted it that way. The /Sent folder is a history like the /Trash. So deleted items just get deleted for good from those folders.
- Why are there weird lines around everything?
That would be because you are using a older computer with a buggy video driver. Upgrade the video driver and all will be well. Or at least that is what I've been told, I've never seen it in person.
- Why does Scribe fail to save my passwords?
Scribe does save the password internally but doesn't redisplay it as **********'s in the user interface when you reopen the options because other programs can read the characters under the '*'s. So to protect the password from being stolen it's not loaded again even though Scribe has stored it. You can clear the password with a associated checkbox near the password entry box.
- I upgraded my InScribe install to the latest version and now I only have one account! What the?
What's probably happened is that you've installed i.Scribe instead of InScribe. But don't worry none of your settings are lost, all you need to do is install InScribe again. To do this dig up the URL of the InScribe download site in your original purchase email and download the corrasponding version of InScribe from there. Install that and your good to go. If you lost the original email, then just email me with your details and I'll help you out.
- My mail folders are corrupted. Help!
The best practice is to use a stable version of windows (2K/XP) and back up your folders reasonably regularly. I've published the format of the file and an example program to read it here. There is also a program (win32 at this stage) to read the folder file, extract as much valid information as it can and save it to a new folder file. You can download it here or get the source from the same directory. There is a makefile for linux users, you'll need Lgi as well for various headers. However you don't have to compile or link to Lgi.
Firstly, if you didn't already know, there is a trouble shooting guide available.