PayPal seem to be employing robots to do their support work. Their menus are displaying incorrectly in Firefox 1.5.0.1 so I thought I'd be a good net citizen and report the problem to them. Firstly there is no section in the support options for "website". Which was the first ominous sign that this wasn't going to go well. So I send off a brief but polite description of the problem and hope for the best:
Hello my name is Brian, I will be happy to assist you with your question.
In review you will want to clear cache and cookies and log in using
www.paypal.com.au.
If you are experiencing problems with our website that have not been
encountered before, it is likely that you have a corrupted cookie. The
easiest way to clear cookies is to remove them from the PC rather than the
browser.
Follow these simple steps to clear your cookies:
[snip]
Yeah ok, just to placate you I'll do all that. So I clear the cache and all the cookies and re-login to PayPal. Unsurprisingly the same problem appears and I email them back:
I've cleared my cache and cookies and logged in again to www.paypal.com.au
and I'm still getting the same issue.
Attached is a screen shot of the problem.
regards
--
Matthew
Then I get this back from them:
Thank you for contacting PayPal.
I was unable to open the attachment you had sent due to security
precautions. Please contact PayPal in text form at
https://www.paypal.com.au/wf/f=default and we will be happy to assist you
further.
Thank you for being part of the PayPal community.
Community satisfaction and your experience with PayPal are very important
to me. You may receive a survey from our third party vendor, Benchmark
Portal, about the service you received.
Awesome! I will club them to death with my PNG of malware!
It was a PNG image file... it's not going to bite. PNG files can't have
virus' or malicious payloads.
Screw this, if you don't want help fixing your own damn site then fine I
can spend my time elsewhere.
--
Matthew
That reset the robot:
Hello my name is Mahak, I will be happy to assist you with your question
regarding account problem.
I do apologize for the inconvenience that you are experiencing with this
situation. To better assist you please be specific about any one of your
transaction that you are looking for.
Thank you for being part of the PayPal community.
Community satisfaction and your experience with PayPal are very important
to me. You may receive a survey from our third party vendor, Benchmark
Portal, about the service you received.
Haha. So I guess I should get used to the bustedness of PayPal.com.au, all I have to do is repeat to myself "I do not care. I do not care. I do not care."
| 
